- Risk Disclosures - EN
SICAV - BPVN STRATEGIC INVESTMENT FUND
- Prospectus BPVN Strategic Investment Fund - EN IT
- Modulo di Sottoscrizione - IT
- Rapport semestriel – 30/06/2016 - FR
- Annual Report Audited - 31/12/2016 - FR
- Statuts Coordonnes - EN
- Minutes of the AGM – 11/04/2016 - FR
- Notice to Shareholders – 11/04/2016 - EN
- KIIDs Firmitudo Flexible Strategy Classe A - EN IT CH
- KIIDs Firmitudo Flexible Strategy Classe B - EN IT CH
- KIIDs Havilland Multi-Asset Macro Fund Classe A - EN GE CH
- KIIDs Havilland Multi-Asset Macro Fund Classe B - EN GE CH
- KIIDs Aletti Multi-Asset Capital Preservation - EN IT
SICAV - GESTIELLE INVESTMENT SICAV
- Gestielle Investment Sicav - Prospetto Completo - EN IT
- Modulo di Sottoscrizione - IT
- Semi-Annual Report Audited - August 2016 - EN
- Annual Report Audited - February 2017 - EN
- Gestielle Investment Sicav - Statuto 07 09 2015 - EN
- Annual General Meeting - 14 06 2017 - EN
- Minutes - Annual General Meeting - 14 06 2017 - EN
- KIIDs - Value Equity Europe Classe R - EN FR IT
- KIIDs - Cedola Europlus - EN IT
- KIIDs - Bond Euro Classe R - EN FR IT
- KIIDs - Value Equity Europe Classe I - EN FR IT
- KIIDs - Bond Euro Classe I - EN FR IT
- KIIDs - Cedola Sicura - EN IT
- KIIDs - Cedola Sicura II - EN IT
- KIIDs - Cedola Plus - EN IT
- KIIDs - Cedola Risk Control - EN IT
- KIIDs - Cedola Risk Control Class R2 - EN IT
- KIIDs - Cedola Link Inflation - EN IT
- KIIDs – Cedola Risk Control Megatrend - EN IT
- KIIDs – Cedola Risk Control Health Care - EN
We endeavour to conduct business in a manner that avoids client complaints, but in certain cases, client complaints may occur.
A complaint is an expression of dissatisfaction with a product or service provided by Banque Havilland Institutional Services S.A.
You can lodge a complaint in writing by post addressed to the Compliance Department:
Banque Havilland Institutional Services S.A.
35a avenue J.F. Kennedy
The communication must:
- clearly indicate that it is a complaint
- include the customer's contact details; and
- include a brief description of the reason for the complaint.
A written acknowledgment will be sent to the complainant within 10 days of receipt.
Banque Havilland Institutional Services S.A. undertakes to ensure that complaints will be answered within a month from the date the complaint was sent. However, if this timeframe cannot be met, Banque Havilland Institutional Services S.A. will inform the complainant of the reasons for the delay and give an indication as to when the complaint is expected to be resolved.
In the event that the response provided is not satisfactory to the client, the complaint and the response provided to the client may be referred to the authorised manager of Banque Havilland Institutional Services S.A .in charge of the management of the complaint treatment.
If you are still not satisfied with the solution or response given after escalation to the authorised manager in charge of the management of complaint treatment, you can file a request for an out-of-court complaint settlement, in accordance with the provisions of regulation no. 16-07 issued by the Luxembourg financial regulator, the CSSF.
Commission de Surveillance du Secteur Financier
Département Juridique CC
283, route d’Arlon
Email : firstname.lastname@example.org
Fax : +352 – 26 25 1 -2601
More details on the site of the CSSF:
PROTECTION OF DEPOSITS
GUARANTEE DEPOSIT SCHEME
Basic information about the protection of deposits:
Banque Havilland Institutional Services S.A. (the “Bank”) has adhered to the deposit guarantee scheme of the Fonds de garantie des dépôts Luxembourg (FGDL) which regroups all Luxembourg credit institutions (please refer to contact details below).
Limit of protection:
EUR 100.000 per depositor per credit institution.
If you have several deposits with the Bank, all your deposits with the same credit institution are «aggregated» and the total is subject to the limit of EUR 100.000.
If you have a joint account with other person(s):
The limit of EUR 100.000 applies to each depositor separately.
Reimbursement period in case of the Bank’s bankruptcy:
- 7 working days
- 20 working days until 31st May, 2016
Currency of reimbursement: Euro (EUR).
Scheme responsible for the protection of your deposit.
General limit of protection:
If a deposit is unavailable because a credit institution is unable to meet its financial obligations, depositors are repaid by a deposit guarantee scheme. This repayment covers a maximum of EUR 100.000 per credit institution. This means that all deposits with the same credit institution are added up in order to determine the coverage level. If, for instance, a depositor holds a savings account with EUR 90.000 and a current account with EUR 20.000, the client will only be repaid EUR 100.000.
In some cases as defined by article 171, paragraph 2 of the Law of 18December, 2015 on the recovery and resolution of credit institutions and investment firms, deposits may be protected up to a maximum of EUR 2.500.000.
Limit of protection for joint accounts:
In case of joint accounts, the limit of EUR 100.000 applies to each depositor. However, deposits in an account to which two or more persons are entitled as members of a business partnership, without legal personality, are aggregated and treated as if made by a single depositor for the purpose of calculating the limit of EUR 100.000.
The Fonds de garantie des dépôts Luxembourg (FGDL) is responsible for the said deposit guarantee scheme, (please refer to contact details below).
The FGDL will repay your deposits (up to a maximal amount of EUR 100.000) within a maximum period of 20 working days until 31 May 2016, reduced to 7 working days from 1st June, 2016 onwards.
If you have not been repaid within these deadlines, please contact with the FGDL since the time to claim reimbursement may be barred after a certain time limit.
Other important information:
In general, all depositors, whether private individuals or companies, are covered by the deposit guarantee scheme. Exceptions for certain deposits are stated on the website of the the Fonds de garantie des dépôts Luxembourg (FGDL). The Bank will also inform you on request whether certain products are covered or not. If deposits are covered, the Bank shall also confirm this on the statement of account.
Fonds de garantie des dépôts Luxembourg (FGDL)
283, route d’Arlon, L-1150 Luxembourg
Postal address: L-2860 Luxembourg
Tel. (+352) 26 25 1-1
Fax (+352) 26 25 1-2601
Further information can be found at: www.fgdl.lu
INVESTMENT GUARANTEE SCHEME
The Bank has also adhered to the investment guarantee scheme of the “Système d’indemnisation des investisseurs Luxembourg” (hereinafter “SIIL”) which protects securities deposited on accounts up to an amount of EUR 20,000.
The SIIL protects investors by guaranteeing the reimbursement of their claims arising out of investment transactions up to the amount of EUR 20,000 (investor compensation) in case the Bank is unable to refund the investors with the funds owed to the client or owned by the latter and held on his/her behalf by the Bank within the context of investment transactions or in case the Bank is unable to return to the client financial instruments owned by the client but held, administered or managed by the Bank.
As any client retains the ownership of the financial instruments held by him/her with the Bank, such financial instruments will not form part of the estate of the Bank and can thus be claimed directly by the client.
The investor compensation covers natural persons and companies governed by Luxembourg law or by the law of another member state of the European Union whose size is such that they are authorized to establish an abridged balanced sheet pursuant to the law of December 19, 2002, concerning the trade and companies’ register and the accountability and annual accounts of companies, as well as those of comparable size governed by the law of another member state of the European Union.
No claim in respect of a single amount is eligible for double compensation under both the FGDL and the SIIL. The Bank is authorised to disclose any information and documentation required both by the FGDL and the SIIL or to any of their authorised agents.
Luxembourg, le 13 juin 2016
Nous faisons suite à notre communication du 29 février 2016 par laquelle nous vous avons informés du changement de dénomination sociale en relation avec l’acquisition par Banque Havilland S.A. de 100% du capital de notre banque.
Dans le cadre du processus d’intégration dans le groupe Banque Havilland et dans le but, de développer notre expertise et d’améliorer la qualité de nos services, nous vous informons de notre décision concernant le transfert de notre siège social du 26, boulevard Royal L-2015 Luxembourg au 35a, avenue J.F. Kennedy, L-1855 Luxembourg, à la même adresse que celle de notre maison-mère, avec effet au 13 juin 2016. A cet égard, vous voudrez bien noter que les numéros de téléphone restent inchangés.
Luxembourg, le 29 février 2016
We wish to inform you of an important corporate event regarding Banco Popolare Luxembourg S.A.
As per today, the transfer of 100% of the share capital of Banco Popolare Luxembourg S.A. to Banque Havilland S.A., initially announced on 19th August 2015, was sealed. Following this acquisition, Banco Popolare Luxembourg S.A. has been renamed Banque Havilland Institutional Services S.A..
The Italian and international press have been informed about this just a few moments ago.
We are particularly pleased, therefore, to welcome you to our new family. We are personally committed to guaranteeing and safeguarding continuity with the quality of service that you are used to receiving.
Banque Havilland was founded in 2009 by a family who, immediately after the eruption of the global banking crisis, had the aim to create in Luxembourg an independent private bank that they would want to bank with: a bank that could provide a safe haven for clients’ assets.
We will be glad to meet you in the coming weeks to present in more detail the quality and expertise of Banque Havilland and to discuss in further depth additional opportunities which may be of interest to you.
Luxembourg, le 22 septembre 2014
Nous restons à votre entière disposition pour tout renseignement complémentaire.